Politique de remboursement

Return Policy – 14 Days

We offer a 30-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@vipbijoux.com.
Returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
Items sent back without requesting a return first will not be accepted.

You can always contact us at support@vipbijoux.com with any return-related questions.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can evaluate the issue and make it right.

âžĄïž If the item arrived broken or damaged, we do not exchange it — we issue a refund.
(This applies only if the damage occurred during shipping or is a manufacturing defect, not due to misuse.)

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:
– perishable goods (food, flowers, plants),
– custom or personalized products,
– personal care items (beauty products),
– hazardous materials, flammable liquids, or gases.

We also do not accept returns of:
– sale items,
– gift cards.

If you have questions about a specific item, feel free to contact us.

Exchanges

We do not offer exchanges.
âžĄïž If you want a different item, return the one you have (once accepted) and place a new separate order.

EU 14-Day Cooling-Off Period

For orders shipped to the European Union, you have a legal right to cancel or return your order within 14 days, for any reason and without justification.

The item must be in its original condition: unworn, unused, with tags, and in the original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved.
If approved, you will automatically be refunded to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at aissabouarra.pt@gmail.com.